Cancellation and Refund Policy

1. Free Workflow Diagnostics

A complimentary 20-minute workflow diagnostic does not require payment and is not subject to a refund.

If you cannot attend, please cancel or reschedule as soon as reasonably possible so the appointment time can be made available to someone else.

2. Paid AI Opportunity Briefings

The following terms apply to a paid AI Opportunity Briefing or another paid session scheduled through the website.

Cancellation at least 24 hours before the scheduled start time

You may choose either:

• A full refund of the amount paid
• One rescheduled session without an additional scheduling fee

Cancellation less than 24 hours before the scheduled start time

The payment is not eligible for a cash refund. You may request one rescheduling credit by contacting us before the scheduled start time.

The rescheduled session must be booked within 30 calendar days and remains subject to availability.

3. Missed Sessions and Late Arrivals

Failure to attend a paid session without providing notice before its scheduled start time is treated as a no-show. No-shows are not eligible for an automatic refund or rescheduling credit.

Sessions begin and end at their scheduled times. Arriving late does not automatically extend the session. If a participant is more than 15 minutes late and the session cannot reasonably proceed, the appointment may be treated as a no-show.

Advanced AI Solutions may make a reasonable exception for an emergency or other documented circumstance, but an exception is not guaranteed.

4. Cancellation by Advanced AI Solutions

If Advanced AI Solutions cancels a paid session, you may choose either:

• A full refund
• A rescheduled session at a mutually available time

If a material technical failure attributable to Advanced AI Solutions prevents the session from proceeding, the same options will apply.

5. Completed Sessions

A completed briefing, consultation, or other scheduled professional session is generally nonrefundable because the reserved time and service have been delivered.

If you believe a material part of the purchased service was not provided, contact us within seven calendar days after the session. We will review the concern in good faith and may offer an appropriate correction, follow-up session, partial refund, or full refund depending on the circumstances.

This provision does not limit any right or remedy that cannot lawfully be limited.

6. Custom Projects, Sprints, and Retainers

Workflow Intelligence Sprints, AI Implementation Partner retainers, prototypes, custom development, and other project-based engagements require a separate written agreement.

That agreement may address:

• Deposits and milestone payments
• Cancellation and termination rights
• Work completed before cancellation
• Nonrecoverable third-party expenses
• Delivery and acceptance criteria
• Intellectual-property and licensing terms
• Refund eligibility

If a signed agreement conflicts with this Policy, the signed agreement controls for that engagement.

7. One-Time Payments and Automatic Renewal

A website payment for an AI Opportunity Briefing is a one-time payment unless the checkout page clearly states otherwise.

No recurring subscription or automatic renewal will be created without clear disclosure and separate authorization.

8. Requesting a Cancellation or Refund

To request a cancellation, rescheduling credit, or refund, email justin@advancedai.us with:

• Your name
• The email address used for scheduling or payment
• The scheduled date and time
• The service purchased
• A brief explanation of the request

Approved refunds will generally be initiated within five business days.

Refunds are returned to the original payment method. After a refund is initiated, the payment provider and your bank determine when the funds become available. This commonly takes approximately 5 to 10 business days but may take longer in some circumstances.

9. Duplicate or Unauthorized Charges

If you believe you were charged more than once or did not authorize a charge, contact justin@advancedai.us promptly.

We will investigate the transaction and issue an appropriate refund when a duplicate, erroneous, or unauthorized charge is verified.

10. Payment Disputes

Please contact Advanced AI Solutions before initiating a payment dispute so we have an opportunity to investigate and resolve the issue directly.

Nothing in this Policy limits your lawful rights with your bank, payment provider, or applicable consumer-protection authority.

11. Changes to This Policy

We may update this Policy to reflect changes in our services, scheduling process, payment providers, or legal obligations.

The version presented and accepted at the time of purchase will govern that transaction unless applicable law requires otherwise.

12. Contact

Advanced AI Solutions LLC
Maryland, United States
justin@advancedai.us